Taxes & Duties

All prices on our website are shown excluding VAT. Any VAT and/or import charges are calculated at checkout based on your shipping address.

Where we ship from

Orders ship from Ireland. This affects whether Irish VAT is charged and whether your order may incur import VAT/duties on arrival in your country.

VAT by destination

Ireland (IE)

• 23% Irish VAT is charged on all orders (B2C and B2B).

• Domestic VAT cannot be reverse-charged.

European Union (outside Ireland) & Northern Ireland (BT postcodes)

• B2C customers: VAT is charged at checkout.

• B2B customers: Enter a valid EU VAT number at the cart to remove VAT (reverse charge). The shipping country must match the VAT ID country.

• If you do not enter a valid VAT number, 23% Irish VAT is charged at checkout (subject to change).

• Northern Ireland businesses must use their XI VAT number (e.g. XI123456789). GB VAT numbers are not valid for EU reverse-charge.

• Irish VAT numbers (IE…) do not qualify for reverse charge on domestic sales.

United Kingdom – Mainland GB (England, Scotland, Wales)

• We do not charge VAT at checkout.

• You may be charged import VAT (typically 20%) by the carrier on delivery, according to UK rules.

United States

• We do not charge US sales tax or import charges at checkout unless otherwise stated.

• Your order may be subject to US import duties, taxes, customs fees, brokerage charges, or other charges on arrival, payable by the receiver.

• Depending on the nature and value of the shipment, US customers may be required to provide importer information or complete an Importer Identity Form or other documentation requested by US Customs and Border Protection (CBP), the Department of Homeland Security, or the carrier.

• Where such documentation is required, it is the customer's responsibility to provide the requested information accurately and within the timeframe specified by the relevant authority or carrier.

Rest of World (outside EU/NI)

• We do not charge VAT at checkout.

• Your order may be subject to local import VAT, duties, and fees on arrival, payable by the receiver.

VAT number validation works (B2B)

• On the cart (and mini-cart), a field appears for EU/NI business customers to enter a VAT number.

• We validate the number against the official EU VIES system. If valid and the shipping country matches, VAT is removed automatically (reverse charge).

• Northern Ireland: use the XI prefix. GB numbers won’t validate for EU reverse-charge.

• If the number is invalid or missing, VAT remains charged.

Tip: If you don’t see the VAT field, you’re likely browsing from a country where VAT IDs don’t apply (e.g. GB/US) or from Ireland (domestic VAT cannot be reverse-charged).

Import VAT, duties & brokerage

For destinations where we don’t charge VAT (e.g. GB mainland, the United States and non-EU countries), your parcel may be delivered DAP/DDU (duties & taxes unpaid). Any import VAT, customs duties, brokerage fees, customs clearance charges, or other charges imposed by the destination country or carrier are charged to and are the responsibility of the receiver.

We are not responsible for delays caused by customs authorities, carriers, or the customer's failure to provide information or documentation required for importation.

US importer documentation

Customers in the United States may be required to complete an Importer Identity Form or other importer documentation in connection with their shipment. Such documentation may be requested by US Customs and Border Protection (CBP), the Department of Homeland Security, or the carrier handling the shipment.

Where importer documentation is requested, it is the customer's responsibility to:

• Complete and return the required documentation accurately.

• Provide any information reasonably required to identify the importer of record.

• Complete the documentation within the timeframe specified by the relevant authority or carrier.

• Respond to any further requests for information necessary to clear the shipment through customs.

Failure to complete required importer documentation may result in the shipment being delayed, held by customs, refused, or returned to us.

Due to the high cost of international shipping and the costs associated with returned shipments, we cannot accept responsibility for a shipment being delayed, refused, or returned as a result of the customer failing to complete required importer documentation.

Where an order is returned to us because the customer has failed to provide required importer information or documentation, any refund may be reduced by the original shipping costs, return shipping costs, customs or carrier charges, and any other non-recoverable costs incurred by us in connection with the shipment.

Failure to complete required importer documentation does not constitute a defect or fault with the goods and does not, by itself, entitle the customer to a refund of shipping or other costs incurred as a result of the failed import.

Customers ordering for delivery to the United States should ensure that they are able to provide any importer information or documentation that may be required before placing their order.

Invoices & documentation

• Invoices show product prices, shipping, VAT (if charged), and our Irish VAT number.

• For VAT-exempt B2B orders, we include the customer’s validated VAT number and the note:
  “VAT not charged – reverse charge supply (Article 138, EU VAT Directive).”

Returns & customs charges

• Original import VAT/duty paid to your local authority is generally non-refundable by us. You may be able to reclaim it directly with your customs authority (rules vary by country).

• Customs duties, import VAT, brokerage fees, customs clearance charges, and other destination-country charges are the responsibility of the receiver unless expressly stated otherwise.

• For international orders, the customer is responsible for providing any information or documentation required by the destination country's customs authorities or carrier.

• Where a shipment is returned because the customer failed to complete required customs or importer documentation, the original shipping cost and any return or carrier charges incurred may be deducted from any refund due.

• Any customs, duties, taxes, brokerage fees, or other charges that we are unable to recover may also be deducted from any refund due.

• Failure to complete required importer or customs documentation, where such documentation is requested, does not constitute a fault with the goods.

FAQs

Why won’t my GB VAT number work for Northern Ireland?

NI businesses trading goods with the EU must use an XI VAT number. GB numbers are not listed in the EU VIES system, so they can’t be used for EU reverse-charge VAT.

I’m in Ireland and have an IE VAT number, why am I still charged VAT?

Domestic Irish sales cannot be reverse-charged, so VAT must be collected.

Where do I enter my VAT number?

On the cart page (and mini-cart), you’ll see a field labelled “EU & NI VAT ID validation.” Enter your VAT number there before proceeding to checkout.

I’m ordering from the United States. Will I need to provide importer information?

Depending on the shipment, US customers may be required to provide importer information or complete an Importer Identity Form or other documentation requested by US Customs and Border Protection (CBP), the Department of Homeland Security, or the carrier.

If this documentation is requested, it is the customer’s responsibility to complete it promptly. Failure to do so may cause the shipment to be delayed, refused, or returned. If the shipment is returned because the required documentation was not completed, shipping, return shipping, customs, carrier, and other non-recoverable costs may be deducted from any refund due.

Who pays US import duties and charges?

Any US import duties, taxes, customs fees, brokerage charges, or other charges imposed on arrival are the responsibility of the receiver unless otherwise stated at checkout.

Questions?

If you need help with VAT validation or import charges, contact us at info@rodentshieldsystems.ie.